Last updated: 2026-02-17
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our cryptocurrency exchange platform, website, and related services ("Services"). It also describes your rights regarding your personal data. Please read this policy carefully.
This Privacy Policy applies to all users of our Platform. The data controller responsible for your personal data is the entity operating this Platform. Our contact details are available through the Platform. We process your data in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other jurisdictional requirements.
We collect several categories of information:
2.1 Information You Provide: Name, email address, phone number, date of birth, residential address, government-issued identification, proof of address, selfie for verification, source of funds documentation, and any other information you submit during registration or verification (KYC/AML).
2.2 Transaction Information: Trading history, deposit and withdrawal records, wallet addresses, transaction amounts, P2P trade details, staking positions, copy trading allocations, fee payments, and payment method details.
2.3 Technical and Usage Data: IP address, device type, browser type, operating system, unique device identifiers, referring URLs, pages visited, time spent on pages, clickstream data, and other usage analytics.
2.4 Communications: Records of your communications with our support team, including chat logs, emails, and support tickets.
2.5 Cookies and Similar Technologies: Information collected through cookies, pixel tags, and similar technologies. See our Cookie Policy for details.
We use your personal data for the following purposes:
Where GDPR applies, we process your data based on:
We may share your information with:
We do not sell your personal data to third parties. We do not share your data for third-party marketing purposes without your consent.
Your data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection. When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or other mechanisms recognized by applicable law. You may request details of these safeguards by contacting us.
We retain your personal data for as long as your account is active and as necessary to provide our Services. After account closure, we retain data as required by law—typically 5 to 7 years for financial and transaction records under AML regulations. We may retain certain data longer for legal claims, compliance, or legitimate business purposes. Anonymized or aggregated data may be retained indefinitely for analytics.
Depending on your jurisdiction, you may have the following rights:
For CCPA (California residents): You have the right to know, delete, correct, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information as defined under CCPA.
To exercise your rights, contact us through the Platform or our designated privacy contact. We will respond within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before processing requests.
We implement industry-standard technical and organizational measures to protect your personal data, including: encryption in transit (TLS) and at rest (AES); access controls and authentication (including 2FA); secure development practices; regular security assessments; employee training; and incident response procedures. While we strive to protect your data, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we learn that we have collected data from a child, we will delete it promptly. If you believe we have collected data from a child, please contact us.
We use cookies and similar technologies for authentication, security, preferences, analytics, and marketing (with consent). For detailed information, please see our Cookie Policy. You can manage your cookie preferences through your browser settings or our cookie banner.
Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any information.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. For significant changes, we may provide additional notice (e.g., email or in-app notification). Your continued use after changes constitutes acceptance. We recommend reviewing this policy periodically.
For privacy inquiries, to exercise your rights, or to contact our Data Protection Officer, please use the contact options available through the Platform. We typically respond within 30 days. For EU/EEA residents, you also have the right to lodge a complaint with your local data protection supervisory authority.